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Frequently Asked Questions...

Check-in Check-out

​​BOOKING A ROOM

  1. Go to our Book A Room page.

  2. Enter your desired dates.

  3. If you book after midnight, you are reserving a room for the same day, with a 3 p.m. check-in, not an immediate check-in. 

  4. Click the "Search" button to see available rooms.

  5. To secure your reservation, you'll need a valid credit. We accept major credit cards.

  6. Payment for the entire stay is required at the time of booking.

  7. Each room can accommodate a maximum of two people.

  8. Upon confirming your reservation, you'll receive a confirmation email with our address and the front door code.

  9. A few days before your arrival, we will send you detailed check-in instructions.

  10. If you don’t receive the check-in details, please text Suzanne at (818) 805-1545, and she’ll get them to you right away.

CHECK-IN & CHECK-OUT

  • We use a contactless entry system; you will receive a front door code when you book a room.

  • Check-in is available any time after 3 p.m. 

  • Check-out is any time before 11 a.m.
     

ROOM INFORMATION

We offer four rooms:

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Each room features a comfortable mattress, high-quality linens, towels, complimentary toiletries, a local guide manual, and a secure locking system. Additionally, enjoy entertainment options on the smart TV, including popular streaming services like Netflix, Hulu, Roku Channel, Prime Video, and more.

Explore our Gallery for room photos.

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  1. The Paris Room: Queen bed and private ensuite bath.

  2. The California Room: Cal King bed and private bath (outside of the bedroom).

  3. The New York Room: Queen bed and shared bath.

  4. The Hawaii Room: Queen bed and shared bath
     

CANCELLATIONS, CHANGES & REFUNDS

  • Cancel 21 days before check-in: Full refund.

  • Cancel 14 days before check-in: 50% refund.

  • No refund within 7 days of check-in.

  • No-shows will be charged for the entire reservation.
     

ADDRESS

  • Our property is situated near the intersection of Wilbur Ave and Ventura Blvd in Tarzana, CA.

  • For security reasons, our address is not listed on our website. We will provide you with the address after your reservation is confirmed.

PROPERTY INFORMATION

​Casa de Soul is a residential home converted into a boutique-style hotel. Suzanne, your host, lives on-site, ensuring your needs are met while respecting your privacy. We have a 30 lb Poodle mix named RiRi, who is kept away from shared spaces and on a leash.

PARKING

  • We offer a gated 3-car driveway available on a first-come, first-serve basis.

  • Please ensure two other cars can fit when using the driveway.

  • Limit one car per room.

  • Ample street parking is also available.

 

​AMENITIES & SERVICES

As a guest, you'll enjoy access to our:

 

  • Kitchen to cook and store your food in a refrigerator and pantry. The kitchen is closed to cooking during quiet times. You can get food or drinks quietly during quiet times. 

  • Dining room, living room, outdoor sitting areas, and our sun-warmed swimming pool.

  • We provide coffee and tea for breakfast.

  • In your room, you’ll find a house manual that will answer questions you may have when you arrive.

  • The manual lists local attractions, restaurants, hiking trails, dog-friendly places, grocery stores, pharmacies, and emergency services.

  • Click the link for a complete List of Amenities. 

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QUIET TIMES
Sun-Thu: 10 p.m. - 8 a.m.

Fri-Sat: Midnight - 9 a.m.

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For the enjoyment and consideration of all guests, we request that noise levels be kept to a minimum during quiet times. By booking a room, you agree to our Terms & Conditions

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​​​LAUNDRY

Guests Laundry Hours:
9 a.m. - 11 a.m.

Closed 11 - 3 p.m.

3 p.m. - 9 p.m.
 

  • $5 fee for washing and drying (includes supplies).

  • $10 per load for full laundry service (wash, dry, fold).

  • Payment options: Zelle, Venmo, or cash.

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PETS

  • We accept one dog under 35 lbs. It must be housebroken and fixed. We charge a $50 pet fee per visit.

  • Please add this fee during check-out.

  • Unfortunately, we don't accept cats. We love kitties but are super allergic.

    PET POLICIES

  1. Leash: For the safety and comfort of all, please keep your dog on a leash when in shared areas of the house.

  2. Cleanliness: Please clean up after your pup. Use the provided waste bags and dispose of them in the large green bin in the front yard.

  3. Behavior: Dogs should be well-behaved and house-trained. Excessive barking or disruptive behavior might lead to additional charges or an early end to your stay.

  4. Supervision: Please don't leave your dog unattended on the property for extended periods.

  5. Furniture: To keep things nice for everyone, dogs are not allowed on furniture or beds.

  6. Damage: You will be charged for any damage caused by your dog. If your dog has an accident, please let us know right away.

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GUEST POLICIES & RULES

  • Two guests maximum per room.

  • Only registered guests are allowed on the property unless previously agreed upon in advance.

  • No glass or ceramic dishes in the pool area, and no children under 16 can swim without adult supervision.

  • Kindness and consideration are essential. If you encounter any issues, please get in touch with us for assistance.

  • No smoking on the property.

  • Lastly, no drugs, excessive drinking, or noise. Guests who engage in such activities or cause any safety concerns may be asked to leave without a refund.

 

COVID-19 PROTOCOLS

  • We offer contactless self-check-in.

  • Daily cleaning and disinfecting of high-touch surfaces with approved COVID-19 disinfectants.

  • We recommend that guests wear masks in the common shared areas if not fully vaccinated.

  • Deep cleaning, ventilation, and disinfection between reservations.

  • Hand sanitizer and sanitizing wipes are available.

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  • PUBLIC TRANSPORTATION

  • Trains & Buses: Visit TransitSimplified.com for schedules.

  • Uber & Lyft: Download the Uber or Lyft app on your smartphone.

  • Taxi: Call United Taxi at (818) 780-1234.

REVIEWS ​

TERMS AND CONDITIONS
Click the link to read our Terms and Conditions.

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PRIVACY AND  DATA SECURITY

Your personal information is safe with us.
Click the link to read our Privacy Policy and Data Security

 

CONTACT INFORMATION
 

If you have questions or would like to schedule a phone call, Text Suzanne at (818) 805-1545.
​You can also email us at info@casadesoul.us.

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Thank you for considering our place for your stay.
We look forward to providing you with a comfortable and enjoyable experience!

Cancellations and Refunds
Amenities and Services
Address
Property info
Terms and Conditions
Privacy an Data Security
COVID Protocols
Reviews
Leave a Review
Pets
Laundry
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